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FAQS

WHAT’S MY ORDER STATUS?


You can log in and view order status and tracking on the My Dashboard page under recent orders. If you checked out as a guest, you can email us at cnvhair@hotmail.com and we’d be happy to provide you an update.

How Long Does Shipping Take?


Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is about 5 to 10 working days. Your tracking number will be updated 2-3 days after your order has been shipped.

How Do I Cancel An Order?


We are only able to cancel orders within the first 12 hours after the order is placed. After that, the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

What Is Your Return Policy?


If there’s something wrong with your order (defective product, incorrect order, damaged order, etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you in reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. We reserve the right to deny any return request.

You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are not refundable.

What Methods of Payment Do You Accept?


We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account)

WHEN WILL I RECEIVE MY REFUND?


Please allow 2-4 days for us to process your returned merchandise after it has been received. We’ll refund the price of the merchandise including any taxes you were charged (excluding all applicable shipping charges) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement. For international orders, we are unable to issue refunds for any customs, duties, or additional fees that may apply to your order.

What Methods of Payment Do You Accept?


We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account)

Need additional help? You can contact us cnvhair@hotmail.com